FAQs - Duchess Outlet

Frequently Asked Questions

Can I visit the Duchess Outlet store?

Yes. We are open Monday to Friday from 10am to 5pm and Saturday 10am to 4pm. We hold additional hours during the holidays. 

Do I pay sales tax?

If you live in Pennsylvania, you pay sales tax. If you are a resident of another state, you do not.

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What forms of payment do you accept?

Visa, Master Card, Discover, and PayPal. Safe and secure shopping using the highest industry-standard encryption technology.

When will my credit card be charged?

Your card will charged within 24 hours of the time your order is placed.

How are my items shipped?

Most of our items are shipped via USPS Priority and Standard Mail.  Express (Overnight) shipping is available by calling 570 654 3851 or Email: info@duchessoutlet.com.  

How long will it take to receive my order?

Most orders are shipped within 1-2 business days and received within 5 to 7 business days. Please view our Shipping and Handling policy.  Express (Overnight) shipping is available by calling 570 654 3851 or Email: info@duchessoutlet.com.

Do you ship to my country?

We ship internationally to most countries. Contact us with your requested items and shipping address. We will promptly respond with estimate and expected delivery date.

Do you Gift Wrap?

Yes. We can gift wrap your item. And we can include a special note, if requested. Just ask! 

How can I purchase a Gift Certificate?

See "Gift Certificates" under Customer Service.

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We respect your privacy.

We never sell, share or rent your personal information to any third parties under any circumstances. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these organizations for marketing purposes.

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